Shipping Policy
Thank you for shopping with Vital Tree.
We aim to deliver your orders quickly, safely, and efficiently across India.
1. Order Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Delivery Time
We ship all orders across India through trusted courier partners.
Estimated Delivery Time:
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Metro Cities: 2–5 business days
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Non-Metro Cities: 4–7 business days
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Remote/Rural Areas: 5–10 business days
Delivery times may vary due to courier delays, weather, or unforeseen situations.
3. Shipping Charges
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Standard Shipping: Calculated at checkout
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Free Shipping: May apply on selected products or minimum order value (if applicable)
4. Cash on Delivery (COD)
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COD availability depends on your location and courier service reach.
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Additional COD charges may apply.
5. Order Tracking
Once your order is shipped, you will receive:
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Tracking number
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Courier partner name
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Tracking link (via email/SMS)
You can track your shipment in real-time.
6. Incorrect Address / Failed Delivery
Please ensure your address and phone number are correct.
Vital Tree is not responsible for delays or failed delivery due to:
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Incorrect/Incomplete address
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Unreachable phone number
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Customer not available at delivery time
In such cases, the courier may attempt re-delivery or return the package.
7. Damaged / Open / Tampered Package
Do not accept the parcel if it appears open, tampered, or damaged.
Please contact us within 24 hours with photos/videos:
Phone: 8447530068
Email: vitaltreeofficial@gmail.com
We will assist you immediately.
8. Delivery Locations
We currently ship within India only.
International shipping is not available at this time.
9. Shipping Address
All orders are shipped from:
Vital Tree
Basement, Shop No. 4, Community Centre
Dhandu Lal Verma Market, Near Saraswati Vihar
Saraswati Vihar, North West Delhi
New Delhi – 110052
Delhi, India
10. Contact Us
For any shipping-related questions, feel free to contact us:
Phone: 8447530068
Email: vitaltreeofficial@gmail.com